Problem:
Customers are attempting to register their products upon receipt but are attempting to register the wrong product codes.

Reason:
Our documentation and product serial number labeling does not use common nomenclature.

Correction:
We are issuing new labels and terminology across the platform so these all match and steer the customer in the correct direction. Until then:

When registering products as recommended in our document upon first receipt, you are registering software applications, not hardware components. The serial numbers are found inside each respecting software application CD case on white labels. DO NOT USE the PDA serial number or the GPS serial number. Only use the software codes on the labels.