DO NOT install the HP content manager, or download any software from HP to “update” your ATC.  If you do so, you will need to contact Control Vision Technical Support for instructions on how to restore the ATC back to proper order.

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DO NOT use any other mini-usb charging devices other than the ones provided with your ATC system.  Many of these devices will cause the charge light to come on, leading you to think that the ATC is charging, however the unit will not be charging.  After using the ATC for a while, it will shut down and the screen will be black.  It will appear that the ATC has failed, when in fact it simply has a bad battery.

DO NOT access files on the internal storage of the ATC. When the ATC is plugged into your computer USB port, it is possible to access the internal files in the memory of the unit using Windows. You should never alter or delete any files on the ATC.

DO NOT leave Pocket Plates, Anywhere Map, or HP Street Mapping running when installing updates. Always close out of the software properly before connecting your ATC to your computer for update installation